Shipping Policy
Shipping Rates
We offer a flat rate shipping fee of $30 AUD for all orders within Australia. This applies to all order sizes — whether you're ordering one device or ten.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Once processed, you'll receive a tracking number via email.
Delivery Timeframes
| Region | Estimated Delivery |
|---|---|
| Sydney Metro | 2-3 business days |
| Melbourne Metro | 2-4 business days |
| Brisbane Metro | 2-4 business days |
| Other Capital Cities | 3-5 business days |
| Regional Areas | 5-7 business days |
| Remote Areas | 7-10 business days |
Tracking
All orders are shipped with full tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel in real-time.
Discreet Packaging
All orders are shipped in plain, unmarked packaging for your privacy. There are no external labels or branding that indicate the contents of the package.
Delivery Issues
If your order hasn't arrived within the estimated timeframe, please email us at info@igetvapeshub.com and we'll investigate with the courier. We are not responsible for delays caused by incorrect shipping addresses or courier issues beyond our control.